CERTIFICATIONS
MicroSoft Certified Systems Engineer
MicroSoft Certified Professional + Internet
SUMMARY
Over six years in a technical support role, looking to become involved in network administration and/or web
development. Long-term goals are to gain more knowledge in Internet programming and grow into a development role.
WORK EXPERIENCE
AEP (Protec)
3/00-5/00
PC/Server Support
- Supported energy and gas traders on the floor of the Energy Services department with software, hardware, and
network issues.
- Set up new users within the Energy Services domain, and set up PCs in both Energy Services and the separate
corporate domain.
Acxiom (EDP)
2/00-3/00
2nd/3rd-level Support
- Assisted end-users with desktop issues such as printer fixes, software installs, and network troubleshooting.
- Installed NT Server and Workstation on a number of machines to be distribued throughout the company.
Ohio Health (Metamor ITS)
4/99-12/99
Y2K Technician
- Administered Novell user accounts through NWAdmin and managed ZEN-distributed icons.
- Created Application Object Templates for department-specific software and distributed them using ZEN.
- Created snapshot images of department-specific systems and maintained database of these images for standardization
purposes.
- Provided on-site and phone support for end-users with hardware/connectivity issues
- Promoted to Senior Technician of the software imaging team as a result of consistently good work and strong
leadership skills.
Huntington Banks (RHI Consulting)
12/98-3/99
Software Trainer
- Trained, installed, and supported two versions of proprietary software that were deployed to corporate
customers for Y2K-compliancy.
- Developed training manual for the group to use during on-site installations.
AirTouch Cellular (RHI Consulting)
3/98-12/98
End-User Support Specialist
- Supported end-users within the organization with a variety of problems, such as printing, MSOffice,
Novell 4.1 connectivity, Windows NT logins, and Lotus Notes password issues.
- Supported users through upgrades to Lotus Notes 4.61.
CompuServe, Inc., Columbus, OH
3/94 -2/98
Technical Support Representative
- Maintained continuity and the quality of customer service provided through the coordination of staff schedules,
including delegation of responsibilities to representatives in the conference center. Developed strong leadership
skills and ability to manage an organized group of associates.
- Was trained in using CompuServe's proprietary software as well as any web browser currently on the market. This
allowed me to further develop my skills in other Internet functions such as firewalls, intranets, TCP/IP, and HTML.
The troubleshooting aspects of the job carried over into other software applications, as well as some hardware, such
as modems and memory installations.
- Instrumental in getting several associates who worked at home access to the company's intranet through a firewall.
Received a Certificate of Achievement for the assistance I provided.
ADDITIONAL QUALIFICATIONS
Created the following web sites professionally:
www.medstrategy.com
www.timspringer.com
www.appsourceone.com
Technical competencies include:
All Windows operating systems (2000, NT 4.0, 98/95/3.11)
MicroSoft Internet Explorer (all versions)
NetScape (all versions)
Ghost Server
MSOffice 98
MicroSoft InterDev Studio 6
MicroSoft PhotoDraw 2000
Microsoft Image Composer 2.0
CSS
HTML
Working knowledge of:
Visual Basic 6
VBScript
JavaScript
Novell's Zenworks
Novell Netware Admin 4.11
I also have some Macintosh experience. |
