MEL DOMINGO

WORK EXPERIENCE

Nationwide Insurance (ComSys) - Columbus, OH
8/99-Present
Network Admin/PeopleSoft Support

• Responsible for managing and administering NT Domain Servers and Workstation for Finance Department.
• Single point of contact for all PeopleSoft and Oracle technical issues, configuration settings and installs to all users across Nationwide.
• Point of escalation for Software and Hardware issues for the Finance Department within Nationwide

Windows NT Admin/Notes Admin

• Responsible for creating user login and passwords on Windows NT and Lotus Notes environment.
• Create Lotus Notes database for the ID Administration department.
• Single point of contact on all Lotus Notes issues and Windows NT issues.

Cardinal Health (Metamor) - Dublin, OH
2/99-7/99
Technical Specialist/Project Lead

• Provide optimal level of support for hardware, OS and software issues prior to contacting the manufacturer or developer for repair.
• Point of escalation for secondary analyst.
• Analyze and research customer issues, data corruption, training issues and business system issues related to Cardinal.
• Research and test recurring problems.
• Advise on necessary changes on software, hardware, operating system that would best suit to customer needs.
• Convey product information and training to Supervisors and team leads.
• Update resources and create technical instruction when necessary.
• Install and support software applications that are on network environment.
• Lead Project on special projects for researching issues and provide solutions to the issues

Bank One (ComSys) - Columbus, OH
7/98-8/99
Lotus Notes Support/Analyst

• Support and analyze Lotus Notes daily upload/update from SQL and MS access database on nightly basis, using Lotus Scripts.

VOCA Corporation (ComSys) - Dublin, OH
10/98-12/98
Network Administrator/Project Lead

• Provide primary Network/PC support and administer Novell NetWare 4.11 and Client 32, GroupWise 5 for users in Ohio, West Virginia, North and South Carolina, Washington DC and Indianapolis area.
• Support all MSOffice 97, Windows 95 and NT server/workstation,
• Determine and diagnose all PC hardware/ software issues, and create users network account on the file server.

Airtouch Cellular (ComSys) - Dublin, OH
11/97-9/98
End User Support

• Provide primary and intermediate technical support to internal customers for problem notifications or service request on integrated systems.
• SUN UNIX Workstation- administers and supports user's workstation.
• Winframe- Citrix- administer and setting user password and support users, taking control on their PC remotely.
• Provide technical support for Windows 95, Microsoft office products such as Office 97 and previous release, PC hardware and software issues.
• Primary technical support for Lotus Notes products and create Lotus Notes database for users, on specific departments add it on the server and also on user's workstation.

EDS Delphi Automotive - Kettering, OH
10/96-9/97
Desktop Tech/Analyst

• Responsible for supporting all applications issues on MS Office, Windows 3.1 and Novell 3.x for 4 Delphi Plants in Dayton area and Columbus Plant.
• Lotus Notes and Novell Network administrator in Delphi Columbus Plant, setting users password and prepare daily backups for Novell file server and also on Lotus Notes using OS/2.
• Given users hands on training on Lotus Notes 4.1 in Delphi Columbus Plant.
• Supervise desktop support person in Delphi Columbus Plant.

NewStar Tech - Thornhill, Ontario, Canada
9/95-10/96
Systems Engineer/Software Analyst

• Provide network support in the information technology for various clients in across Canada, USA, England and New Zealand.
• Support all MSOffice, Windows 3.x, Windows 95, and Windows for Workgroups and Network applications such as Novell 3.x and Windows NT 3.x on Client server environment.
• Administer MSMail server, and Novell file server, creating password and resetting users password.
• Provide solution, support and Quality assurance for all the application that was develops by the company.
• Primary technical support for all Beta release for the new application that is develops by the company.

Sonigem Products - Markham, Ontario, Canada
2/90-3/95
IT Manager/Network Administrator

• System/Network administrator on Novell 3.x file server, maintained daily backups and support issues and problems.
• Migrate Novell 2.x to 3.x and also support and administer SUN UNIX Station.
• Provide solutions to all MSOffice and Windows 3.x, MSMail and also provide solutions to voice and data communication problems.
• Manage all MIS issues and support on daily basis.

Yorx Electronics Corporation - Markham, Ontario, Canada
2/89-2/90
Customer Service Manager

• Handled all correspondence for chain store accounts concerning status of orders return merchandise, and issuing credits or debit memos.
• Prepared reports for all billings, shipments, deliveries and returns.
• Resolving customer inquiries and other service request, shipping and allocation, interface with retailers/managers, sales reps and consumers.
• Supervise other customer rep and warehouse personnel to their daily work activities.

EDUCATION

1995

1991

1988

COMPUTER SKILLS:

NETWORKING and COMMUNICATIONS

OPERATING SYSTEMS and SOFTWARE Tools:

HARDWARES

PROGRAMMING/DEVELOPMENT and MANAGEMENT